Refund & Recovery

File a claim. We will respond.

The form below is for disputed charges, failed settlements, recovery of dormant deposits, and any other matter requiring restitution. Each claim is reviewed by hand by a relationship officer of the Bank — there is no automated outcome.

HTTPS/TLS protectedEncrypted browser connection in production Audit loggedAccount changes write an audit record Officer-reviewed fundsNo automatic withdrawal settlement

Recovery activity

Refund completedRecovery Desk · Claim closed successfully

Claim recordedAudit · Case trail updated

Client response sentPrivate Office · Officer note issued

Evidence reviewedCompliance · Recovery file verified

Refund completedRecovery Desk · Claim closed successfully

Claim recordedAudit · Case trail updated

Client response sentPrivate Office · Officer note issued

Evidence reviewedCompliance · Recovery file verified

01

One business day

A relationship officer will acknowledge your claim by email within one business day. Substantive review follows.

02

Recorded and audited

Every claim is logged against the audit register. The disposition of your claim is written, signed, and traceable to the responsible officer.

03

Discreet by default

Claim details are discussed by email and on a recorded telephone line. Continental Bank never solicits passwords, OTPs, or full card credentials.